Upgrade phone firmware

Firmware can be upgrade by visiting a Nokia Service Center in person (although prior arrangement is advisable). However the recommended procedure is contacting your local Nokia Service Center / Dealer / Shop by phone. They should be able to advise you to which course of action you should take.
The procedure varies from country to country, but usually the phone is sent away by post, upgraded and then returned. The time taken also varies from country to country - there are reports of several weeks wait in some European countries while in the UK a period of 2-4 working days is the norm.
You can find out contact details for your local center by visiting your country's Nokia website. There is a drop down menu on the font page of the main Nokia site listing these (http://www.nokia.com).
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Nokia Tips